Frequently Asked Questions
Everything you need to know about your Adrianna Papell experience.
How do I determine the best size for my dress?
We recommend referring to our comprehensive Size Guide found on each product page. Our gowns generally run true to size, but if you are between sizes, we suggest ordering the larger size to allow for professional tailoring.
What is your return policy for evening wear?
We accept returns of unworn, unwashed, and unaltered merchandise with all original tags attached within 30 days of the ship date. Please note that items marked as Final Sale are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options, including 2-Day and Next Day delivery, for those needing their ensemble for a specific event date.
Do you offer international shipping?
Yes, Adrianna Papell ships to over 100 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's progress.
How should I care for my beaded or embellished garment?
Due to the delicate nature of our hand-beaded designs, we recommend professional dry clean only. Avoid spraying perfume or hairspray directly on the embellishments to maintain their original luster.